Syntelligent Analytic Solutions, LLC

Customer Service Specialist (P/T)

Job Locations US-DC-Washington DC
ID
2018-1409
# of Openings Remaining
5
Category
Customer Service/Support

Overview

Syntelligent Analytic Solutions, LLC, a SDVOSB and HUBZone Small Business Concern, is a professional services and consulting firm catering to Government and private sector customers.  We provide highly qualified professionals who work in partnership with our clients to provide unique, creative and innovative professional, management and technical services and solutions in the areas of: Program Management & Support, Analytic & Intelligence Operations, Information Technology, Security Operations and Business Consulting.

Responsibilities

Syntelligent is seeking a Part-Time On Call Customer Service Representative/Specialist to support a DHS contract in Washington, D.C.

 

The Customer Service Representative/Specialist shall be responsible for receiving and processing visitors to the client site in accordance with established Visitor Management and security guidelines, provide direct support to visitors and employees assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access. The Customer Service Specialist shall provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.

 

PART-TIME Customer Service Representatives will provide services on an as needed basis during the weekday (Monday-Friday) first or second shifts Or on an as needed basis on weekends (Friday night to Sunday night).

 

Weekday Shifts can be:

6am- 2pm

7am-3pm

10am-6pm

 

Weekend Shifts can be:

6am-2pm

2pm-10pm

10pm - 6am

 

 

 

RESPONSIBILITIES:

  • Assist with the management at the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site. Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner
  • Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate
  • Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise
  • Maintain hard-copy as well as electronic logs for (but not limited to):
    • DHS Component and Federal Government Employees
    • Lost/Forgotten Badges
    • Armed visitors
    • Badge accountability
  • Issue parking passes as appropriate

Qualifications

Required Knowledge and Skills:

  • Ability to read and interpret guidelines and SOPs
  • Experience in data entry and administration of security information and programs
  • Ability to deal effectively with representatives and high-level officials both inside and outside of government
  • Ability to obtain terminal operator certification from the Department of Justice National Crime Information Center training course
  • Computer and Office Skills: Microsoft Office (Outlook, MS Word, MS PowerPoint; MS Excel), Web-based mail, web browser
  • Eligibility for DHS Suitability Clearance required. Current DHS suitability clearance or equivalent( SECRET)preferred.

Online Applications, please.

 

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

 

Syntelligent Analytic Solutions, LLC is proud to be an EEO/AA employer M/F/D/V

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