Syntelligent Analytic Solutions, LLC

  • Systems Administrator - Level 3

    Job Locations US-DC-Washington
    ID
    2018-1583
    # of Openings Remaining
    1
    Category
    Information Technology
  • Overview

    Syntelligent Analytic Solutions, LLC, a SDVOSB and HUBZone Small Business Concern, is a professional services and consulting firm catering to Government and private sector customers.  We provide highly qualified professionals who work in partnership with our clients to provide unique, creative and innovative professional, management and technical services and solutions in the areas of: Program Management & Support, Analytic & Intelligence Operations, Information Technology, Security Operations and Business Consulting.

    Responsibilities

    Syntelligent is seeking a Systems Administrator - Level 3 with an active TS'/SCI clearance to work on an awarded/funded contract in Washington, D.C., who will be responsible for the analysis, administration and support of voice, video, and/or data communications networks.
     
    Responsibilities include:
    1. Analyzes, administers and maintains voice, video, and/or data communications networks.
    2. Manages the usage and performance of voice, video and/or data communications networks.
    3. Maintains network security and ensures compliance with security policies and procedures.
    4. Evaluates hardware and software, including peripheral, output, and related equipment.
    5. Participates in the development and implementation of network-related procedures and standards.
    6. Participates in and may lead aspects of major network installations and upgrades.
    7. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
    8. Develops and implements testing strategies and document results.
    9. Provides advice and training to end-users.
    10. Troubleshoots and resolves complex problems.
    11. May provide work leadership to less-experienced network personnel.
    12. Maintains current knowledge of relevant hardware and software applications as assigned.
    13. Participates in special projects as required.
     
    General Duties:
    ⦁ Monitors and responds to hardware and software problems using hardware and software testing tools and techniques.
    ⦁ Demonstrate network support techniques and experience.
    ⦁ Provides technical support and training to Team and end-users.
    ⦁ Ensure compliance with network security policies and procedures.
    ⦁ Provides minor server maintenance.
    ⦁ Maintains current knowledge of relevant technology as assigned.
    ⦁ Participates in special projects as required.
    ⦁ Provides side by side Team support when needed to complete the mission.
    ⦁ Enforces Policy and Standards as appropriate.
    ⦁ Provides Administrative functions for the team to include but not limited to Performance Appraisals, Employee Counseling and Recognition, Employee In-processing and Resignation/Termination Actions, and Training Requests.
    ⦁ Submit After Action Reports (AARs) as warranted and provide customer briefings on operational issues.
    ⦁ Progressive knowledge of routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software.
    ⦁ Experience with operating systems and applications as they pertain to the enterprise environment.
    ⦁ Provides system/equipment/specialized training and technical guidance to employees
    ⦁ Assist in the management of the Enterprise Network for resource availability.
    ⦁ Self-starter. Able to take the initiative to get the mission done with minimal supervision.

    Qualifications

    Lead a team that provides operations, maintenance and service support of voice, video, and/or data communications networks across the Enterprise.
    ⦁ Must be capable of integrating multiple teams within the Task Order to support the ECS Operations Mission.
    ⦁ Must display a vision consistent with supporting ECS Network Operations' Performance Based (PBS) Goals and Objectives.
    ⦁ Must be capable of developing plans and procedures consistent with PBS success.
    ⦁ Will be responsible for queue management functions
     
    Desirable Skills/Requirements:
    ⦁ Strong Customer Support Skills – Verbal and written (primarily interaction with customers over the phone) in a high visibility environment.
    ⦁ Able to work independently within a Team Concept (Network Operations Center).
    ⦁ Capable of multitasking in a stressful environment.
    ⦁ Technical Skills commensurate with CCNA and/or Network+ level technical knowledge.
    ⦁ Video Teleconferencing (VTC) experience.
    ⦁ Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level.
    ⦁ Prior experience tracking and troubleshooting network outages.
     
    Training and Certifications.
    DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
     
    Additional Qualifications:
    Requires an IAT II Certification.
    Shift Work is required (work center is 24/7/365).
    Position requires the candidate to pass the CI Poly.
     
    Education and Experience Requirements:
    • HS/GED + 10 years 

    • Associates Degree + 8 years 

    • Bachelor’s Degree + 6 years

    • Master’s Degree + 4 years 

    • PhD + 2 years

    Required Security Clearance:

    • Position requires active TS/SCI clearance with ability to obtain CI Poly

     

    Online applications only, please.

     

    When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

     

    Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources at 540-736-4570, Extension #2
     

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