Lead a team that provides operations, maintenance and service support of voice, video, and/or data communications networks across the Enterprise.
⦁ Must be capable of integrating multiple teams within the Task Order to support the ECS Operations Mission.
⦁ Must display a vision consistent with supporting ECS Network Operations' Performance Based (PBS) Goals and Objectives.
⦁ Must be capable of developing plans and procedures consistent with PBS success.
⦁ Will be responsible for queue management functions
⦁ Strong Customer Support Skills – Verbal and written (primarily interaction with customers over the phone) in a high visibility environment.
⦁ Able to work independently within a Team Concept (Network Operations Center).
⦁ Capable of multitasking in a stressful environment.
⦁ Technical Skills commensurate with CCNA and/or Network+ level technical knowledge.
⦁ Video Teleconferencing (VTC) experience.
⦁ Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level.
⦁ Prior experience tracking and troubleshooting network outages.
Training and Certifications.
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
Requires an IAT II Certification.
Shift Work is required (work center is 24/7/365).
Position requires the candidate to pass the CI Poly.
Education and Experience Requirements:
HS/GED + 10 years
Associates Degree + 8 years
Bachelor’s Degree + 6 years
Master’s Degree + 4 years
PhD + 2 years
Required Security Clearance:
- Position requires active TS/SCI clearance with ability to obtain CI Poly
Online applications only, please.
When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.
Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources at 540-736-4570, Extension #2