⦁ Comprehensive knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.
⦁ Manage the Video Networks for resource availability and conflicts.
⦁ Ensure compliance with VTC network security policies and procedures.
⦁ Assist in the development of the Rules of Engagement (ROE); and policies and procedures as they pertain to the VTC environment.
⦁ Possess understanding of H323 Protocol Stack.
⦁ Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
⦁ Comprehensive knowledge of operating systems and applications as they pertain to the VTC environment.
⦁ Provide work leadership to lower tier level personnel and assume supervisory responsibilities if necessary.
⦁ Interface with vendors to ensure proper performance of tools and software packages.
⦁ Process Authorized Service Interruptions (ASI's) as directed.
⦁ Provide After Action Reports (AARs) for Problem Management resolution.
⦁ Participates in special projects as required.
Training and Certifications.
REQUIRED: DoD 8570 IAT II compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
⦁ Interpersonal Skills
⦁ Communication skills - verbal and written
⦁ Listening skills ⦁ Problem analysis and problem solving
⦁ Attention to detail and accuracy
⦁ Customer Service orientation
⦁ Ability to work independently within a Team Concept
⦁ Ability to multitask in a stressful environment
Education and Experience Requirements:
HS/GED + 10 years
Associates Degree + 8 years
Bachelor’s Degree + 6 years
Master’s Degree + 4 years
PhD + 2 years
Required Security Clearance:
- Position requires active TS/SCI clearance with ability to obtain CI Poly
Online applications only, please.
When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.
Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources at 540-736-4570, Extension #2