Syntelligent Analytic Solutions, LLC

  • Telecommunications (VTC) Systems Engineer - Level 3

    Job Locations US-CO-Colorado Springs
    # of Openings Remaining
    Information Technology
  • Overview

    Syntelligent Analytic Solutions, LLC, a SDVOSB and HUBZone Small Business Concern, is a professional services and consulting firm catering to Government and private sector customers.  We provide highly qualified professionals who work in partnership with our clients to provide unique, creative and innovative professional, management and technical services and solutions in the areas of: Program Management & Support, Analytic & Intelligence Operations, Information Technology, Security Operations and Business Consulting.


    Syntelligent is seeking a talented Tier II Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks to support the network Operations Center on the Mid-shift on an awarded/funded contract in Colorado Springs, CO.
    The successful candidate will be responsible for providing Tier II level resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed. Shift Work is required (work center is 24/7).
    Responsibilities include:
    1. Analyzes, administers and maintains voice, video, and/or data communications networks.
    2. Manages the usage and performance of voice, video and/or data communications networks.
    3. Maintains network security and ensures compliance with security policies and procedures.
    4. Evaluates hardware and software, including peripheral, output, and related equipment.
    5. Participates in the development and implementation of network-related procedures and standards.
    6. Participates in and may lead aspects of major network installations and upgrades.
    7. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
    8. Develops and implements testing strategies and document results.
    9. Provides advice and training to end-users.
    10. Troubleshoots and resolves complex problems.
    11. May provide work leadership to less-experienced network personnel.
    12. Maintains current knowledge of relevant hardware and software applications as assigned.
    13. Participates in special projects as required.
    General Duties:
    ⦁ Monitors and responds to hardware and software problems using hardware and software testing tools and techniques.
    ⦁ Demonstrate network support techniques and experience.
    ⦁ Provides technical support and training to Team and end-users.
    ⦁ Ensure compliance with network security policies and procedures.
    ⦁ Provides minor server maintenance.
    ⦁ Maintains current knowledge of relevant technology as assigned.
    ⦁ Participates in special projects as required.
    ⦁ Provides side by side Team support when needed to complete the mission.
    ⦁ Enforces Policy and Standards as appropriate.
    ⦁ Provides Administrative functions for the team to include but not limited to Performance Appraisals, Employee Counseling and Recognition, Employee In-processing and Resignation/Termination Actions, and Training Requests.
    ⦁ Submit After Action Reports (AARs) as warranted and provide customer briefings on operational issues.
    ⦁ Progressive knowledge of routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software.
    ⦁ Experience with operating systems and applications as they pertain to the enterprise environment.
    ⦁ Provides system/equipment/specialized training and technical guidance to employees
    ⦁ Assist in the management of the Enterprise Network for resource availability.
    ⦁ Self-starter. Able to take the initiative to get the mission done with minimal supervision.


    Skill Requirements:

    ⦁ Comprehensive knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.
    ⦁ Manage the Video Networks for resource availability and conflicts.
    ⦁ Ensure compliance with VTC network security policies and procedures.
    ⦁ Assist in the development of the Rules of Engagement (ROE); and policies and procedures as they pertain to the VTC environment.
    ⦁ Possess understanding of H323 Protocol Stack.
    ⦁ Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
    ⦁ Comprehensive knowledge of operating systems and applications as they pertain to the VTC environment.
    ⦁ Provide work leadership to lower tier level personnel and assume supervisory responsibilities if necessary.
    ⦁ Interface with vendors to ensure proper performance of tools and software packages.
    ⦁ Process Authorized Service Interruptions (ASI's) as directed.
    ⦁ Provide After Action Reports (AARs) for Problem Management resolution.
    ⦁ Participates in special projects as required.
    Training and Certifications.
    REQUIRED: DoD 8570 IAT II compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
    Additional Qualifications:
    Key Competencies:
    ⦁ Interpersonal Skills
    ⦁ Communication skills - verbal and written
    ⦁ Listening skills ⦁ Problem analysis and problem solving
    ⦁ Attention to detail and accuracy
    ⦁ Customer Service orientation
    ⦁ Adaptability
    ⦁ Ability to work independently within a Team Concept
    ⦁ Ability to multitask in a stressful environment
    Education and Experience Requirements:
    • HS/GED + 10 years 

    • Associates Degree + 8 years 

    • Bachelor’s Degree + 6 years

    • Master’s Degree + 4 years 

    • PhD + 2 years

    Required Security Clearance:

    • Position requires active TS/SCI clearance with ability to obtain CI Poly


    Online applications only, please.


    When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.


    Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources at 540-736-4570, Extension #2


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