Syntelligent Analytic Solutions, LLC

  • Network Engineer - Level 1 (VTC Administrator)

    Job Locations US-CO-Colorado Springs
    ID
    2018-1599
    # of Openings Remaining
    1
    Category
    Information Technology
  • Overview

    Syntelligent Analytic Solutions, LLC, a SDVOSB and HUBZone Small Business Concern, is a professional services and consulting firm catering to Government and private sector customers.  We provide highly qualified professionals who work in partnership with our clients to provide unique, creative and innovative professional, management and technical services and solutions in the areas of: Program Management & Support, Analytic & Intelligence Operations, Information Technology, Security Operations and Business Consulting.

    Responsibilities

    Syntelligent is seeking a talented Tier I Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks to support the network Operations Center on the Mid-shift on an awarded/funded contract in Colorado Springs, CO.
     
    The successful candidate will be responsible for providing Tier I level resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed. Shift Work is required (work center is 24/7).

    Qualifications

    REQUIRED SKILLS
    Knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.

    ⦁ Manage the Video Networks for resource availability and conflicts.
    ⦁ Ensure compliance with VTC network security policies and procedures.
    ⦁ Possess understanding of H323 Protocol Stack.
    ⦁ Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
    ⦁ Knowledge of operating systems and applications as they pertain to the VTC environment.
    ⦁ Interface with vendors to ensure proper performance of tools and software packages.
    ⦁ Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.
    ⦁ Provide After Action Reports (AARs) for Problem Management resolution.
    ⦁ Participates in special projects as required by GDIT Management.
     
    Training and Certifications.
    REQUIRED: DoD 8570 IAT II compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
     
    Additional Qualifications:
    Key Competencies:
    ⦁ Interpersonal Skills
    ⦁ Communication skills - verbal and written
    ⦁ Listening skills
    ⦁ Problem analysis and problem solving
    ⦁ Attention to detail and accuracy
    ⦁ Customer Service orientation
    ⦁ Adaptability
    ⦁ Ability to work independently within a Team Concept
    ⦁ Ability to multitask in a stressful environment
    ⦁ Must have a TS/SCI Clearance and the ability to obtain Poly.
    Requires an IAT II Certification.
     
    Education and Experience Requirements:
    • HS/GED + 6 years 

    • Associates Degree + 4 years 

    • Bachelor’s Degree + 2 years

    • Master’s Degree + 0 years

    Required Security Clearance:

    • Position requires active TS/SCI clearance with ability to obtain CI Poly

     

    Online applications only, please.

     

    When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

     

    Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources at 540-736-4570, Extension #2
     

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