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Syntelligent is seeking a Full-Time Customer Service Specialist to support a DHS contract in Washington, D.C.
The Customer Service Specialist shall be responsible for receiving and processing visitors to the client site in accordance with established Visitor Management and security guidelines, provide direct support to visitors and employees assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access. The Customer Service Specialist shall provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
Full-Time Customer Service Specialists will provide services Monday-Friday 6AM-2PM or 10AM-6PM
RESPONSIBILITIES:
- Assist with the management at the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site. Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner
- Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate
- Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise
- Maintain hard-copy as well as electronic logs for (but not limited to):
- DHS Component and Federal Government Employees
- Lost/Forgotten Badges
- Armed visitors
- Badge accountability
- Issue parking passes as appropriate
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Syntelligent is seeking a SIAC All-Source Intelligence Analyst with an active TS/SCI for upcoming work in Omaha, NE.
The successful candidate will provide Strategic Initiative Analysis Cell (SIAC) support to include the following:
- Conduct A&AS all-source intelligence using a whole-of-government approach to identify Adversary strategic intent and objectives, decision-making processes and influences, capabilities, strategy, and operational plans including within the cyber/information and space domains.
- Provide A&AS for Intelligence Community emulations including identifying adversary courses of action; red lines and thresholds; employment tactics, techniques, and procedures; and escalation and de-escalation strategies. Contract personnel will function as a Red Cell and support United States Strategic Command/Strategic Initiative exercises, war-games, and table top exercises.
- Provide A&AS for developing, producing, and presenting SI products to include well researched, in-depth multi-source analytical reports, studies, papers, senior leader-level executive summaries, briefings, and charts/graphics.
- Provide analytical support for the development, validation, implementation and modification of current and evolving USSTRATCOM operational planning documents, including support to STRATJIOC Joint Intelligence Preparation of the Battlespace efforts.
- Advise and assist the STRATJIOC in identifying SI related intelligence gaps; developing appropriate collection and production strategies, requests for information (RFIs), and requirements to address information shortfalls; and submitting, tracking, and reporting on the status of requirements.
- Provide A&AS support to STRATJIOC collaboration efforts including developing and maintaining appropriate Intelligence Community contacts; attending conferences and Strategic Initiative events, and updating, posting, and managing on-line collaborative forums
- Leverage Government furnished databases and software applications, including Open Source reporting, to support SI analysis
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Syntelligent is seeking a JCC All-Source Intelligence Analyst with an active TS/SCI for upcoming work in Omaha, NE.
The successful candidate will provide Joint Cyber Center support to include the following:
- Conduct cyber-focused all-source intelligence analysis to deliver situational awareness, support to plans and operations, and finished products in government-directed product formats.
- Tailor and apply all authorized sources of information and intelligence, including open source, research, collaborate, fuse, analyze, write and disseminate intelligence products.
- Contractor shall evaluate changes in adversary TTP, threats, requirements, and system environments.
- Provide intelligence support for Joint Cyber Center (JCC) functions, including cyberspace operations, plans, and defense of USSTRATCOM mission systems.
- Provide intelligence support for the USSTRATCOM's Cyber Mission Force (CMF), including the Combat Mission Team(s) (CMT) and Cyber Protection Teams (CPT).
- Assess adversary capability and intent for USSTRATCOM missions and Cyber Key Terrain.
- Provide intelligence support to J3 for intelligence needs and requirements for offensive cyberspace operations (OCO).
- Assist with writing and coordination of intelligence offensive and defensive analytical products.
- Assist with alerting proper organizations to incidents on USSTRATCOM networks that are reportable via Intelligence Information Reports (IIR); submitting evaluations and providing follow-up information and analytical comments as requested.
- Assist with writing, coordination, and tracking of production requirements for USSTRATCOM CMF.
- Provide intelligence support to all aspects of planning, including Joint Planning Groups (JPG), Operations Planning Group (OPG) and Core Analytic Team (CAT) activities including conducting cyber portions of the JIPOE.
- Support cyberspace intelligence requirements and integrate with J3 counterparts for command operations.
- Perform all intelligence analysis related aspects of collection and production management to include writing and submitting evaluations and providing feedback to collectors and producers. Contractor shall assist in synchronizing efforts and partnering with USSTRATCOM organizations, U.S. Cyber Command, CCMD JCCs, CCMD J2s, and counterparts in DoD and the IC.
- Provide intelligence support for exercises and war-gaming and for intelligence and command training.
- Develop cyber-related education and training requirements and construct and conduct cyber training courses and training plans, as requested by the government.
- Perform all aspects of mission support including production statistics, trend data, maintaining web based sites and portals, maintaining mission databases and analytical visualization tools.
- Build and maintain continuity books, standard operating procedures (SOP), spreadsheets and visualization charts, such as Analyst Notebook, to ensure all research and background knowledge is captured and documented.
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Syntelligent is seeking a CMF All-Source Intelligence Analyst with an active TS/SCI for upcoming work in Omaha, NE.
The successful candidate will provide Cyber Missions Forces support to include the following:
- Conduct cyber-focused all-source intelligence analysis to deliver situational awareness, support to plans and operations, and finished products in government directed product formats. Contractor shall tailor and apply all authorized sources of information and intelligence, including open source, research, collaborate, fuse, analyze, write and disseminate intelligence products.
- Evaluate changes in adversary doctrine and capabilities, threats, requirements and system environments. The contractors shall provide the cyber expertise, experience, and familiarity with understanding the adversary, including capability, intent and strategic threat implications.
- Provide intelligence support for J3/J5 mission analysis to ensure an accurate command cyberspace Priority Effects List (PEL).
- Provide intelligence support to all aspects of planning, including Joint Planning Groups (JPG), Operations Planning Group (OPT) and Core Analytic Team (CAT) activities, including conducting cyber portions of the JIPOE.
- Assist in conducting cyber portions of Joint Intelligence Preparations of the Operational Environment (JIPOE).
- Assist with writing collection and production requirements to address all PEL intelligence needs and track status of all intelligence requirements to conclusion.
- Provide intelligence support for the USSTRATCOM's Cyber Mission Force (CMF), including the Combat Mission Team(s) (CMT) and Cyber Protection Teams (CPT).
- Provide intelligence support to J3 and J5 for intelligence needs and requirements for Offensive Cyberspace Operations (OCO).
- Perform all intelligence related aspects of collection and production management to include writing and submitting evaluations and providing feedback to collectors and producers.
- Assist with the writing and coordination of intelligence products analyzing offensive or defensive options.
- Provide intelligence support to all aspects of planning, including Joint Planning Groups (JPG), Operations Planning Group (OPG) and Core Analytic Team (CAT) activities including conducting cyber portions of the JIPOE.
- Support cyberspace intelligence requirements and integrate with J3 counterparts for command operations.
- Perform all intelligence analysis related aspects of collection and production management to include writing and submitting evaluations and providing feedback to collectors and producers.
- Provide intelligence support for exercises and war-gaming.
- Provide intelligence support for intelligence and command training.
- Produce and brief presentations conforming to Command standards.
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Syntelligent is seeking an A3IAC Knowledge Manager Analyst with an active TS/SCI for upcoming work in Omaha, NE.
The successful candidate will provide upport to the USSTRATCOM J2 Adversary Adverse Action Indicator Analysis Cell (A3IAC) with the following duties:
- Provide a Knowledge Manager (KM) to assist with creating project data automated and accessible at multiple classification levels to Combatant Command and IC partners, including allies, through use of SharePoint and other data dissemination tools.
- Knowledgeable of commonly used Intelligence Community tools and security procedures.
- Ensures data is backed up, fully automated, and discoverable by external and internal customers.
- Support efforts to transfer information between different classified databases.
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Syntelligent is seeking an A3IAC Intelligence Analyst - Senior with an active TS/SCI for upcoming work in Omaha, NE.
The successful candidate will provide upport to the USSTRATCOM J2 Adversary Adverse Action Indicator Analysis Cell (A3IAC) with the following duties:
- Assist with the responsibility for maintaining a EUCOM focused adversary modeling tool and associated products [known locally as the "horse blanket"]. Develop adversary modeling tools for Pacific Command Area of Responsibility (AOR) with the potential to expand efforts to the Central Command (CENTCOM) AOR.
- Have knowledge and expertise in all-source intelligence analysis and production focused on strategic adversaries PMESII.
- Produce periodic intelligence product to include daily, weekly, and/or monthly read files, summaries, articles, slides, and briefings at multiple classification levels
- Provide periodic progress reports and brief results to USSTRATCOM, IC, and defense action officers, planners, operators, and senior leaders and solicit customer feedback and incorporate recommendations into products.
- Prepare USSTRATCOM operational planning documents, including support to STRATJIOC Joint Intelligence Preparation of the Battlespace efforts and campaign assessment. Contractor shall support USSTRATCOM exercises and war-games.
- Provide A&AS support to STRATJIOC collaboration efforts including developing and maintaining appropriate Intelligence Community contacts; attending conferences and Strategic Initiative events, and updating, posting, and managing on-line collaborative forums.
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Syntelligent is seeking an A3IAC Intelligence Analyst - JR with an active TS/SCI for upcoming work in Omaha, NE.
The successful candidate will provide upport to the USSTRATCOM J2 Adversary Adverse Action Indicator Analysis Cell (A3IAC) with the following duties:
- Assist with the responsibility for maintaining a EUCOM focused adversary modeling tool and associated products [known locally as the "horse blanket"]. Develop adversary modeling tools for Pacific Command Area of Responsibility (AOR) with the potential to expand efforts to the Central Command (CENTCOM) AOR.
- Have knowledge and expertise in all-source intelligence analysis and production focused on strategic adversaries PMESII.
- Produce periodic intelligence product to include daily, weekly, and/or monthly read files, summaries, articles, slides, and briefings at multiple classification levels
- Provide periodic progress reports and brief results to USSTRATCOM, IC, and defense action officers, planners, operators, and senior leaders and solicit customer feedback and incorporate recommendations into products.
- Prepare USSTRATCOM operational planning documents, including support to STRATJIOC Joint Intelligence Preparation of the Battlespace efforts and campaign assessment. Contractor shall support USSTRATCOM exercises and war-games.
- Provide A&AS support to STRATJIOC collaboration efforts including developing and maintaining appropriate Intelligence Community contacts; attending conferences and Strategic Initiative events, and updating, posting, and managing on-line collaborative forums.
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Syntelligent is seeking an ISR Modeling & Analysis Support (MID-Level) with an active TS/SCI with CI Poly (or ability to obtain one prior to start) to Advisory and Assistance Services (A&AS) for upcoming work at DIA HQ in the Washington Metro Area.
The successful candidate will provide the following A&AS support for ISR Modeling and Analysis requirements utilizing JFCC-ISR provided tools including a physics-based ISR model, requirements scheduling computer software, and ISR optimization computer software:
- System Modeling, Analysis, and Integration Support: Utilizing the Government's Modeling and Simulation Local Area Network (MSLAN), provide high-fidelity modeling and detailed analysis support for modeling individual and integrated systems of systems for existing, emerging, and conceptual Global ISR systems and associated TCPED. The contractor personnel shall provide capability for rapid modeling system prototyping and integration of new system concepts from the component level through the fully operational artifact into existing models as specified by the Government
- Operations Research and Operations Analysis Support: Develop, maintain, update, generate, operate, and document computer software, databases, and methodologies, and maintain and operate computer hardware as specified by the Government to support ISR decisions.
- ISR Modeling and Analysis for USSTRATCOM Support: Provide ISR modeling support to USSTRATCOM mission areas, operations, and exercises.
- ISR Modeling and Analysis for Intelligence Community and CCMD Support: Assist DoD, Intelligence Community, and CCMDs with developing ISR modeling methodologies and capabilities
- ISR Modeling and Analysis Methodology Development Support: Develop tactics, techniques, and procedures to assess ISR performance and effectiveness
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Syntelligent is seeking an ISR Modeling & Analysis Support with an active TS/SCI with CI Poly (or ability to obtain one prior to start) to Advisory and Assistance Services (A&AS) for upcoming work at DIA HQ in the Washington Metro Area.
The successful candidate will provide the following A&AS support for ISR Modeling and Analysis requirements utilizing JFCC-ISR provided tools including a physics-based ISR model, requirements scheduling computer software, and ISR optimization computer software:
- System Modeling, Analysis, and Integration Support: Utilizing the Government's Modeling and Simulation Local Area Network (MSLAN), provide high-fidelity modeling and detailed analysis support for modeling individual and integrated systems of systems for existing, emerging, and conceptual Global ISR systems and associated TCPED. The contractor personnel shall provide capability for rapid modeling system prototyping and integration of new system concepts from the component level through the fully operational artifact into existing models as specified by the Government
- Operations Research and Operations Analysis Support: Develop, maintain, update, generate, operate, and document computer software, databases, and methodologies, and maintain and operate computer hardware as specified by the Government to support ISR decisions.
- ISR Modeling and Analysis for USSTRATCOM Support: Provide ISR modeling support to USSTRATCOM mission areas, operations, and exercises.
- ISR Modeling and Analysis for Intelligence Community and CCMD Support: Assist DoD, Intelligence Community, and CCMDs with developing ISR modeling methodologies and capabilities
- ISR Modeling and Analysis Methodology Development Support: Develop tactics, techniques, and procedures to assess ISR performance and effectiveness
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Syntelligent is seeking an ISR Collection and Operations Analysts (MID and SR) with an active TS/SCI with CI Poly (or ability to obtain one prior to start) to Advisory and Assistance Services (A&AS) for upcoming work at DIA HQ in the Washington Metro Area.
The successful candidate will provide the following A&AS support for analysis of global ISR collection operations to establish and document the performance and effectiveness of platforms, sensors, and associated TCPED architecture including the following::
- ISR Collection Analysis Support. Conduct analyses and assessments for improving operational planning, integration, and synchronization of systems including manned and unmanned airborne, space-based, maritime surface and subsurface and terrestrial sensors and systems coupled with associated TCPED in collaboration with CCMD, Combat Support Agency, and Intelligence Community (NIC) analysts.
- ISR Gaps and Shortfall Analysis Support: Assess adequacy and effectiveness of the ISR support to CCMD and Joint Staff and DOD information needs, requirements, and priorities.
- Assessments to USSTRATCOM Support: Assist with providing assessment support to USSTRATCOM mission areas.
- Assessments to Intelligence Community and CCMD Support: Assist DoD, Combat Support Agencies, Intelligence Community, USSTRATCOM subordinate entities, and CCMDs with developing ISR assessments methodologies and capabilities
- Assessments Methodology Development Support: Assist with developing tactics, techniques, and procedures to assess ISR performance and effectiveness
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Syntelligent is seeking an Requirements Management Assistant - Joint ISR Tools with an active TS/SCI with CI Poly (or ability to obtain one prior to start) to provide Joint ISR Requirements Management Support for upcoming work at DIA HQ in the Washington Metro Area.
The successful candidate will:
- Solicit, gather, document, organize, and validate functional requirements for existing and new IT systems that support Joint ISR enterprise mission management functions.
- Prepare validated requirements for review, prioritization, coordination, approval and submission to approved IT systems developers for execution and implementation.
- Advise and assist government representatives in the development of functional IT integration concepts and operational architectures supporting Joint ISR enterprise mission management functions.
- Provide tools development and project management support as specified by the Government including IT resource management and prioritization, acceptance testing, feedback, and socialization of new capabilities.
- Serve as the back up support for ISR Mission Management Support
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Syntelligent is seeking an ISR Mission Manager with an active TS/SCI with CI Poly (or ability to obtain one prior to start) to provide ISR Mission Management Support for upcoming work at DIA HQ in the Washington Metro Area.
The successful candidate will:
- Provide twenty-four hour, seven days a week (24/7) support to the JFCC-ISR Command Duty Officer by maintaining continuous situational awareness of the location, status and disposition of global ISR forces and capabilities
- Prepare reports and communicate critical event information and changes to the location, status and disposition of global ISR forces and capabilities.
- Execute and support specified joint battle watch functions.
- Facilitate collaborative interaction with equivalent battle watch functions on the Joint Staff, USSTRATCOM, other CCMDs, Service ISR force providers, the defense intelligence agencies, IC mission partners, and specified foreign and allied partners.
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Syntelligent is seeking an ISR Data Manager with an active TS/SCI with CI Poly (or ability to obtain one prior to start) to provide ISR Data Management Support for upcoming work at DIA HQ in the Washington Metro Area.
The successful candidate will:
- Support the identification, extraction, transformation, and loading of ISR-related data sources.
- Provide management assistance for maintaining a warehouse of ISR-related data.
- Assist with analytic analysis of collected data using specified Commercial Off the Shelf (COTS) Computer Software (CS), Government Off the Shelf (GOTS) CS, or other data analytics CS.
- Provide digital content and knowledge management assistance services for essential JFCC-ISR mission data using specified COTS, GOTS, or other content management CS and computer software services including Microsoft SharePoint.
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Syntelligent is seeking TSCM Practitoners (IPMS Technicians) - Level 3 with an active TS/SCI clearance for a funded, newly awarded contract in Springfield, VA.
Duties may include:
- To ensure the TSCM team is compliant in the production of conducting or participating in, full and limited scope TSCM surveys, support to Foreign Visit Program events, Gift Inspection Program activities, Digital Device counterexploitation activities, and technical evaluations.
- The Team Chief will ensure all required reports are complete with minimal errors and that all processes, activities, and reports are conducted within established time frames.
- The Team Chief will ensure required Hazard reporting and annual training requirements are conducted and completed according to DoD policies.
- Gain and maintain compliance with the Journeyman level TSCM Cyber specific training plan and the TSCM standard training requirements.
- Provide recommendations and guidance for facilities under construction.
- Analyze complex physical and technical security issues and provide cost-effective recommendations that meet policy requirements.
- Ensure agency compliance with ICD 705, Physical Security Standards for SCIFs, and DoD standards for collateral areas.
- Identify physical and acoustical security deficiencies and develop corrective actions to mitigate the identified deficiencies.
- Coordinate the actions of teams, projects, and/or initiatives that cover the entire spectrum of mission to ensure they meet, and are consistent with, the agency’s mission, vision, goals, values, and operational structure, and the organization, mission and goals of the national and DoD CI communities. Analyze and evaluate proposed changes in mission, operating procedures and delegations of authority.
- Coordinate TSCM operations, to include internal and external correspondence, resource allocation, personnel management, inventory control system, training program and policy development.
- Provide input on financial budgeting criteria and Program Objective Memorandum (POM) submissions, including funding for projects necessary to further the research and development of technical requirements to ensure technological advantage is maintained.
- Conduct TSCM operations consistent with National and DoD policies governing the employment of TSCM tactics, techniques, and procedures.
- Ensure all personnel assigned to the TSCM mission are trained in accordance with National standards for the conduct of TSCM operations.
- Generate finished correspondence, documents, briefing materials, spread sheets and threat reports in accordance with guidelines, as required.
- Prepare specialized technical risk assessment products, TSCM reports of inquiry, after action reports, tailored briefings, and other administrative communication necessary to support the CI mission.
- Provide technical advice and assistance as it relates to CI and TSCM.
- Assist Certified TEMPEST Technical Authority (CTTA) with technical security plans, policy and execution; assess electronic processing equipment for security vulnerabilities.
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Syntelligent is seeking a Part-Time Weekend Customer Service Specialist to support a DHS contract in Washington, D.C.
The Customer Service Specialist shall be responsible for receiving and processing visitors to the client site in accordance with established Visitor Management and security guidelines, provide direct support to visitors and employees assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access. The Customer Service Specialist shall provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
Part-Time Weekend Customer Service Specialists will provide services on weekends and federal holidays. The Syntelligent team covers the below shifts on every weekend day and on Holidays:
- Friday 10P-6A
- Saturday 6A-2P
- Saturday 2P-10P
- Saturday 10P-6A
- Sunday 6A-2P
- Sunday 2P-10P
- Night before federal holiday 10P-6A
- Federal holiday 6A – 2P
- Federal holiday 2P – 10P
Part-Time Weekend Customer Service Specialists are required to be available to work at least every other federal holiday.
Responsibilities:
- Assist with the management at the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site. Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner
- Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate
- Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise
- Maintain hard-copy as well as electronic logs for (but not limited to):
- DHS Component and Federal Government Employees
- Lost/Forgotten Badges
- Armed visitors
- Badge accountability
- Issue parking passes as appropriate
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Syntelligent is seeking a PART-TIME Office Assistant to support the Human Resources and Business Operations functions.
This position requires candidate to be a resident of Page County, VA.
10 hours per week, 40 hours a month, Monday through Friday.
Duties will include:
- Editing and creating documents in Word.
- Editing and creating documents in Excel.
- Assist with saving documents to an on-line file system.
- Schedule appointments.
- Conduct on-line research.
- Must be comfortable in learning new software/database that will be used daily.
- Other Administrative tasks as assigned.
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Syntelligent is seeking a Counterintelligence (CI) Officer (Mid - level 3) with an active TS/SCI clearance for Intelligence Support for a funded, awarded contract in Springfield, VA.
Description of Duties (collective workload of the entire team):
- Conduct defensive CI activities in support of the client mission.
- Conduct daily research to gather, assimilate, evaluate and interpret information concerning intelligence, terrorism and espionage threats against agency personnel, programs, technology and information systems and/or facilities.
- Provide daily CI analyses for distribution to selected parties within the DoD, and the Intelligence Community.
- Assimilate, evaluate and interpret all-source information from an operational security perspective.
- Publish finished intelligence with recommendations for mitigation and countermeasures, as appropriate.
- Detect and assess anomalous activities for links to possible foreign intelligence collection with recommended countermeasures.
- Immediately alert the client to imminent foreign intelligence, terrorism and espionage threats with recommended countermeasures.
- Provide analytical forecasts of foreign intelligence, terrorism and espionage threats as requested with recommended countermeasures.
- Provide CI assessments of proposed international agreements involving GEOINT sharing as requested.
- Provide annual CI threat analyses of foreign intelligence and terrorism threats to employees assigned to Contiguous United States (CONUS) and Outside Contiguous United States (OCONUS) locations.
- Apply knowledge and understanding of most of the applicable analytical tools to conduct CI analysis of anomalous activities.
- Liaise with DoD, the Intelligence Community, and appropriate law enforcement entities to remain abreast of current CI trends and issues.
- Conduct liaison with agency components to facilitate information sharing to support CI activities.
- Prepare briefs, as requested, for delivery to internal and external audiences at the strategic, operational and tactical levels.
- Conduct foreign contact and foreign travel briefings and debriefings and prepare applicable reports detailing the results and findings to include preparing Intelligence Information Reports.
- Provide CI advice and CI expertise in CI Risk Assessments in support of personnel security and the security clearance adjudication process.
- Provide CI technical expertise to support vulnerability mitigation efforts.
- Provide CI expertise in protecting emerging technologies and the intelligence acquisition process.
- Provide CI support to Research and Technology Protection (RTP) initiatives.
- Provide for the seamless integration of CI support to Supply Chain Risk Management (SCRM) policies and initiatives. Produce SCRM Assessment reports.
- Produce approximately 75 Supply Chain Risk Assessment reports per month in support of IC Desk Top Environment (DTE), Joint Program Management Office (JPMO), ICD 731 compliance.
- Interview personnel and prepare accurate operational reports and summaries from those interviews.
- Apply knowledge, experience and understanding to process items in support of Special Access Programs (SAP).
- Apply knowledge and understanding of GEOINT needed to conduct CI damage assessments involving the loss or unauthorized disclosure of intelligence and the preparation of formal reports of findings and recommendations.
- Produce CI Notes and CI Minutes for Agency awareness as required.
- Produce approximately 100 Intelligence Information Reports (IIRs) per year.
- Work closely with members of the Intelligence Community to share information, collaborate, draft and finalize community information reviews/damage assessments.
- Conduct approximately 5-10 CI inquiries per year.
- Process agency documents for public release.
- As appropriate, participate in agency and IC directed damage assessment task forces.
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Syntelligent is seeking IT Help Desk Associates/Analysts for an existing contract, supported out of our Luray Operations Headquarters. These positions support the Army's Enterprise Service Desk. Candidates must live near the Luray VA area for this on-site work.
- Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
- Assists with navigating around application menus, may be required to remote into customer's computer.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
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Syntelligent is seeking a PART-TIME IT Support Specialist to work within our busy Luray Office, 10-12 hours per week, Monday through Friday.
Ideal candidate should reside in a Page County.
**Once you are hired--you will be trained and certified to accept a Full-Time position on a DOD contract (also within our office.)**
The IT Support Specialist will be expected to perform a wide range of administrative and IT support tasks in support of a small office, 10-12 hours per week. Schedule is flexible during normal business hours.
This part-time position will groom the future employee to assume a full-time role on a funded DOD contract. This is a fantastic opportunity for those interested in IT to enhance both knowledge and certifications.
Duties will include:
- Work as part of a Help Desk team
- Track and log tickets in accordance with I.T. Department policy.
- Maintain small peer-to-peer computer network
- Install and configure IT resources, including computers and printers
- Ensure that all PC hardware is in good working condition
- Ensure that all PC software is loaded correctly
- Perform other related duties as required
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Syntelligent is seeking IT Help Desk Associates/Analysts for an existing contract at Augusta, GA area.
- Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
- Assists with navigating around application menus, may be required to remote into customer's computer.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.